SUPPORT

Let’s get you unstuck.

Report an app problem or request a guide correction through our support tracker. Please include your app version, device type and a short description.

Open a support request Browse existing reports

Support requests are public. Do not include private bookings, travel dates, journal entries, account details or passwords. We will never ask for a password.

Useful answers

Does it work offline?

Yes: guide text, saved plans, checklists and the text journal work offline. Videos, live source checks and external navigation need separate connectivity.

Where are my notes?

Notes and plans are stored on your device. There is no account or app-managed cloud sync. Apple’s backup settings may back up device data.

How do I delete my data?

Delete individual trips or notes in their screens, or use About → Delete all version 2 personal data. This removes v2 records and saved-data recovery copies. System backups and the old web application are separate.

Is a closure or menu wrong?

Tell us the guide, place and the current official source. Check operators before traveling: access, menus, fees and weather can change after a guide was checked.

What happened to the old family hub?

Version 2 replaces its launcher with public travel guides. Old web-service information is not imported or exposed. Keep the separate web links and account access you need before updating.